Position Title: CRM Administrator (m/f/d) - Freelance

Department: Operations

Company Overview

At EIT RawMaterials, we're securing the raw materials needed to power the global transition to renewable energy over the next 30 years.

With over 300 partners across Europe, we foster innovation throughout the entire raw materials value chain - from responsible mining to recycling.

Our dynamic team supports entrepreneurs and innovators in developing cutting-edge products and services. We've supported over 300 startups and are currently upscaling 140+ pioneering projects. By joining us, you'll contribute to reducing carbon emissions and achieving net-zero climate goals.

Roles and Responsibilities:

Roles and Responsibilities:

1. CRM System Administration:

- Act as the Super Admin for the CRM platform.

- Maintain overall system health, including user accounts, roles, permissions, and access control.

- Support users with tasks e.g. data uploads and marketing emails.

2. Data Quality Control:

- Regularly audit the CRM data to ensure accuracy, consistency, and completeness.

- Inform data owners about duplicates and monitor deduplication process to maintain high data quality.

- Identify and resolve data discrepancies and integrity issues.

3. System Development and Optimization:

- Develop and enhance the HubSpot CRM system to meet the evolving needs of the organization.

- Customize fields, modules, workflows, and pipelines to optimize CRM functionality.

4. Reporting and Analytics:

- Create and maintain a suite of reports and dashboards to provide insights into CRM data and user activities.

- Analyse CRM data to generate actionable insights for the management team.

5. Workflow and Automation Implementation:

- Design, implement, and maintain automated workflows and processes to streamline operations and improve efficiency.

- Ensure that automation rules and triggers are correctly configured and functioning as intended.

6. User Support and Training:

- Lead the onboarding process for new users, ensuring they have the necessary access and training.

- Provide support to CRM users, addressing questions, issues, and training needs.

Qualifications:

- Proven experience as a CRM Administrator with HubSpot platform.

- Strong understanding of data management, and workflow automation.

- Proficiency in creating reports and dashboards.

- Excellent analytical, problem-solving, and communication skills.

- Ability to work independently and collaboratively in a fast-paced environment.

Additional Skills:

- Familiarity with marketing automation and sales processes.

- Knowledge of data privacy regulations and best practices.

- Certification in HubSpot CRM is a plus.

Our Process

We invite you to apply for this opportunity to make a significant impact on Europe's innovation landscape.

The position will stay open until a successful candidate is chosen.

• Application Review: Our team thoroughly reviews each application. Please make sure to submit your CV in English.
• Assignment: Receive an assignment as a pre-assessment method for the 1st interview!
• Interview (30 minutes): Meet with the hiring manager.
• Offer: If successful, receive an offer to join our team.

Apply now to be part of a community that is driving the innovation needed to secure Europe’s raw materials supply and support the green energy transition.